If you are not satisfied with your purchase, we offer a clear and fair return and refund service.
📅 Return Application Time
You can apply for a return or exchange within 30 days of receiving the item. Applications submitted after this period may not be accepted.
✅ Returnable Conditions
To ensure smooth return processing, the item must meet the following conditions:
The item is unused and unworn.
The item is in its original packaging (including shoebox, tags, etc.).
The item does not affect resale. Valid order information is provided.
❌ Non-Returnable Items
The following items are not eligible for return:
Used or visibly worn items.
Items damaged by the customer or washed.
Items beyond the return period.
🚚 Return Shipping Costs
Quality issues (e.g., wrong item, serious defect): Toebloom will cover return shipping costs.
Non-quality issues (e.g., dislike/size mismatch): Buyer will cover return shipping costs.
🔄 Return Process
Contact Customer Service: Send an email to support@moccasin-dunlin-304808.hostingersite.com. Provide the following information: Order number + Problem description + Product Photos
Approved: Customer service will provide the return address and instructions.
Returned Item: Please return the item as required.
Return Address: 1888 Market Street, Suite 420, San Francisco, CA 94102
Pending Processing: After warehouse inspection, the refund process will begin.
💰 Refund Instructions
After receiving and approving the return, the refund will be completed within 3–5 business days.
The refund will be returned to your original payment account.
The actual arrival time depends on the bank or payment institution.
🔁 Exchange Instructions
If you need to exchange size or style:
It is recommended to apply for a return first, then place a new order.
Or contact customer service to confirm whether direct exchange is supported.
⚠️ Important Note
Please do not return the item directly without authorization, otherwise it may affect the refund processing.
It is recommended to use a trackable logistics method for returns.